She said the manager wouldn't be back until Monday morning so I'd need to call then. When I went down to turn in our keys I asked if there was a manger I could speak to because of the situation with the bloody sheets, etc. And to add insult to injury the desk clerk LIED in the notes she put into the computer and said that we did not complain and she LIED again to the manager and told her that she offered us a new room and we said we didn't want to move rooms!! Then the desk clerk the next morning called the room phone TWICE telling us that checkout was at am. "To start, there was blood on the sheets of our bed! Not a blood stain that had been laundered, FRESH blood that went all the way through to the actual mattress through the sheets and mattress cover!!! I was VERY upset and when I called the front desk I was told that I would have to come get another set of sheets and we were made to change the bloody sheets on our bed ourselves!!! Their website says that because of COVID- they offer on demand housekeeping for all guests anytime day or night.
Rooms are nice and the sink at the coffee station was great, but our room smelled dank, or like the carpets needed cleaning." Front desk staff that we encountered was mediocre at best.
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